[5860] Service Desk Agent

Start date: ASAP
Location: Brussels, Belgium / 2 days remote, 3 days on-site

• Performs Digital Workplace support activities
• Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
• User guidance and support regarding the use services, software and applications
• Follow-up of incidents and user request

Knowledge and skills
For the first line:
• Good Knowledge of Workstation support and Administration (Windows 10 and above);
• Good Knowledge of Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;

Knowledge of Basic tasks related to
o Account management
o Network setup and protocols
o Backup and restore procedures
o Antivirus management
o Patch and software distribution
o Scanning and Printing understanding;
• Excellent communication and soft skills.
• Analytical mind.
• Ability to work under stress, while keeping a positive attitude;
• Excellent service attitude and commitment to quality;
• Pro-activeness and reactiveness;
• English and French at B2 Level is required.


Technical certifications and trainings (1 from the below)

• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• (Advanced) Windows troubleshooting for IT
• Call Centre Associate Certified (or equivalent)